Shipping Information

Thank you for shopping with Novista.

We are committed to processing and shipping your order as quickly as possible.

Processing Time

Orders are typically processed within 1–3 business days after payment has been received.

Orders placed on weekends or holidays will be processed on the next business day.

Shipping Locations

Novista currently ships across Canada.

For shipping requests outside of Canada, please contact us at:

Info@novista.org

Shipping Times

Estimated delivery times vary depending on destination and carrier availability.

Most Canadian orders arrive within 2–10 business days after shipment.

Please note that delivery times are estimates and may vary during holidays, weather events, or periods of high demand.

Tracking Information

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when available.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

Novista is not responsible for delays or additional shipping charges resulting from incorrect or incomplete addresses.

Damaged Packages

If your package arrives damaged, please contact us within 7 days of delivery and include photos of the product and packaging.

We will work with you to resolve the issue as quickly as possible.

Contact Us

For any shipping-related questions, please contact:

Novista

📧 Info@novista.org

📞 514-378-2492