Returns & Refunds

At Novista, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

Return Eligibility

Returns may be requested within 30 days of receiving your order.

To be eligible for a return, the product must:

• Be unused and in its original condition.
• Be returned in its original packaging.
• Be accompanied by proof of purchase.

Products that have been used, damaged, altered, or returned without their original packaging may not be eligible for a refund.

How to Request a Return

To initiate a return, please contact us at:

📧 info@novista.org

Please include:

• Your order number
• Your full name
• A brief description of the reason for the return

Our team will provide you with instructions for completing the return process.

Refunds

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If approved, the refund will be issued to the original payment method used for the purchase.

Please allow several business days for the refund to appear on your account, depending on your financial institution.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item received was defective, damaged, or incorrect.

Damaged or Incorrect Items

If your order arrives damaged or if you receive the wrong item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include photos of:

• The product
• The packaging
• Any visible damage

Contact Us

For any questions regarding returns or refunds, please contact:

📧 info@novista.org